IT Talk - Disappearing Email.
Category IT Talk
Occasionally, we will get a call from a client stating that his email messages are disappearing suddenly from his in-box when he opens them. If this happens to you, there is no cause for panic! just look into one of the following options:
1) Outlook users can navigate to View > Current View and make sure that the Unread Messages option is not checked. That means only unread messages are shown in your inbox.
2) Windows mail users can navigate to View > Current View and make sure that "Show All Messages" is marked instead of "Hide Read Messages" or one of the other options.
3) Lotus Notes users can go to View > Show and make sure that "unread only is not checked.
This takes care of most of the issues that are reported to us, but make sure you contact your small business IT support if your problem persists.
Occasionally, we will get a call from a client stating that his email messages are disappearing suddenly from his in-box when he opens them. If this happens to you, there is no cause for panic! just look into one of the following options:
1) Outlook users can navigate to View > Current View and make sure that the Unread Messages option is not checked. That means only unread messages are shown in your inbox.
2) Windows mail users can navigate to View > Current View and make sure that "Show All Messages" is marked instead of "Hide Read Messages" or one of the other options.
3) Lotus Notes users can go to View > Show and make sure that "unread only is not checked.
This takes care of most of the issues that are reported to us, but make sure you contact your small business IT support if your problem persists.
