08/23/2010

Ask The Answer Guy: PDF Creator

Category Ask The Answer Guy


Brent, my business has started to digitize documents to save on space and reduce paper costs. The PDF files I am getting are huge though. Can I make them smaller?

Digitizing documents is one of the best ways to get your business organized. Instead of giant file cabinets full of paper documents, you can instead have all of your documents at your fingertips. The most obvious way to do this is with Adobe PDFs, the industry standard. They preserve the document completely and almost everybody has the reader. A problem that many of our clients have is trying to save documents with a lot of images or fonts in a small enough size. When trying to email or to archive a substantial amount of files they run into some trouble with disk space or for emails, size limitations.

Adobe has compiled some tips for you on their Website . Here is a quick run-down.

1. Use Save As:
When you re-write a file using save as Acrobat can compress it as efficiently as possible. It completely resaves it, as opposed to when you use the Save, when it just appends the changes you made.

2. Audit the Space in the File
When you audit the space in the file it will give you a breakdown of the amount of space used in each section of the file. This can help you identify areas to optimize in the file. It breaks down the number of bytes for each part of the document, such as fonts, images, bookmarks, forms, and comments.

3. Optimize Images
You can lower the compression of the image file when you don't really need that high of compression. To do this you need to go into the PDF optimizer located in the advanced tab of Adobe PDF professional in the section marked "images." For each type of photograph, black and white, monochrome, or color, you can choose the compression rate and file type. Tweaking these settings can help remove unnecessary pixel data. For a document that is mostly color images you would want to use JPEGs. For illustrations and areas with flat colors you can use ZIP files to decrease file size. If the document contains transparencies you can flatten them to reduce their size.

4. Un-embed Fonts
If you know that the person reading your document has the fonts that are used in your document already installed on your computer than you can un-embed the fonts from the PDF capture. This is in the section of the PDF optimizer labeled "Fonts"

5. Remove unused options.
When a document has gone through many incarnations there may be things leftover from previous users that you no longer need.There is a tool that can help with this located in the clean up tab of the PDF optimizer. It can get rid of all the document links and other links that you no longer need.

6. Save The Changes
Once you have selected all of the options you want press ok. The document will prompt you to save the changes you have made.

06/28/2010

Ask the Answer Guy: Send Private Messages With Tweets

Category Ask The Answer Guy


Brent, I like sending Tweets but sometimes I have specific things to say to only a portion of my followers. I don't want to open another account, is there an easier way to do this?

I know a lot of people who use twitter and they have a similar problem. Although they broadcast their tweets to everyone, they only want a certain subset to receive some of their messages (e.g. clients or personal contacts). I have found this great tool, called Bccthis, which gives just the functionality you want. It has an intuitive interface that makes sending private messages simple.

Simply log into the Bccthis website and you'll find two boxes. One is for the tweet that you want to send. The other is for the private message you want to send. Then choose the recipients from your regular followers that you want to receive your extra message. After that, you and the people that you selected to receive your message can continue the conversation in a private thread. Try it here.

05/24/2010

Ask The Answer Guy - Download Youtube Videos

Category Ask The Answer Guy


Brent, I like watching videos on Youtube, but sometimes I don't have an internet connection, like when I'm on a plane or when I don't have great cell reception. Is there a way I can download my favorite videos from Youtube to my computer or cell phone so that I can watch them again and again?

Youtube videos are a huge part of our culture and everyone has their favorites. Whether you are looking up sports clips or the latest internet fad, there is something for everyone on Youtube.

When I want to download a Youtube video for my cell phone or just to have, without having to search for it, I use a program called YouTube downloader. It's free and very easy to use. Simply type the Youtube URL into YouTube downloader's search bar and select what file type you want. Within minutes you'll have the video at your fingertips. Try it out here.

03/09/2010

Ask the Answer Guy - Create Automatic Backups of Word 2007 Documents using AutoHistory

Category Ask The Answer Guy

Brent, I need to return to prior drafts done on word documents and make comparisons with changes. Is there an easy way to do this?

Here is a great little tool just for that, it's called AutoHistory . It can be used for Word 2007 and 2010 Beta 2. Use this tool to save a document and if something is changed a backup is automatically created. From here on you'll never need to be concerned about losing important information again. With it you can also restore any version you have ever saved, even if you do not use a version control system. It's fully integrated in Word 2007 within the View Ribbon. When you go to the checkbox, you will see all the saved versions of your current document. Within the taskpane you can easily view and restore every version you find there.

12/21/2009

Ask The Answer Guy - Sync Bookmarks Across Browsers.

Category Ask The Answer Guy
 
Brent - I use Firefox, IE and Safari about equally and hate having to open a second browser if I need to get onto a website that is not bookmarked in the browser I am already in. Is there any way to get around the inconvenience?
 

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I have three PCs with Internet Explorer and Firefox on each and it really is a frustrating experience not being able to get anywhere I want on any machine I happen to be at. I have tried quite a few solutions, but eventually found a free service that completely ended my predicament. It is called
Xmarks and it is an enhanced searching / bookmarking service that can synchronize your bookmarks on Internet Explorer, Firefox, Safari and even Chrome. All it takes is a 30-second free sign-up on the website and then a quick download for each of the browsers you use. Because Xmarks stores and backs up all of your bookmarks, you can see them from any of your computers that have the program installed. There's never a reason to go without all of your bookmark information again.

Aside from syncing and backing up bookmarks,
Xmarks (formerly "foxmarks") can save web passwords for you; think about never having to worry about login credentials no matter where you are or whose computer you are using! Other built-in conveniences include site previews that drop down when you type in the address bar and a smart search assistant that highlights the top three websites in your search results based on actual traffic. Mouse-over details on these top websites lay out rankings, reviews and other site info. There are quite a few more features than I can talk about here, so check it out for yourself.

11/13/2009

Ask the Answer Guy - Enhancing Your Multi-Monitor Experience.

Category Ask The Answer Guy
 
Brent - I have two monitors displaying more applications than I can keep track of. Is there a good way to stay organized while running multiple applications / monitors?

Most of the guys at our
small business IT support office run their laptops on docking stations with a second monitor and they all have their own ways of staying organized while multitasking. WinSplit Revolution is a great freeware option that is fully customizable to your workflow. Use it to quickly position multiple applications on multiple displays or easily move windows from one screen to another; everything is broken down into hot keys for quick manipulation. Using the system tray applet, you can set your own hot keys and specify window sizes for each individual setting.

It's worth looking into, so try it out and see what modes work best for you. Try out the window-snapping and auto-sizing, make some adjustments and even save your screen layouts so you can "snap" back to them at any time. The download is available at the
WinSplit Revolution download site.

10/14/2009

Ask the Answer Guy - About Notebook Batteries...

Category Ask The Answer Guy
 
Brent - I have noticed a decrease in battery life on my laptop after a year of use; when will I need to buy a new one? Do you recommend that I pay more for the manufacturer's battery or can I go third party and save some money?

Laptop batteries are among the most arcane computer components. As laptop battery technology has started to allow for nearly 8-hour charges in some cases, the mobile machines are becoming more popular as desktop replacements. Here is what I have gathered lately about the part that makes our laptops run:


The average (there are many extreme cases in each direction) laptop battery degrades at a rate of roughly 30% per year. The six hours of charge you have now will eventually become four and drop down into the twos well before you are ready to purchase a replacement. A third-party battery replacement will usually void whatever warranty you have with your manufacturer, so it is always best to just shell out the extra cash and buy the "right" even if to only ensure that no third-party hardware can be blamed for some kind of hardware failure should one occur.

For an extra tip with the battery you currently have, try to watch the way you charge it. Plugging your laptop in when it is still at 90% capacity still initiates a full charge cycle and puts your battery under unnecessary stress by doing so. Keeping your machine plugged in all day or making sure the battery is full for an upcoming trip are just fine, but there is no need to fully charge your laptop over night when you had it plugged in all day at work and intend to plug it in again the next morning.

05/31/2009

Ask the Answer Guy - Voice message broadcasting.

Category Ask The Answer Guy
 
Brent - Is there a service that stands out above others for broadcasting voice messages to my clients?

Take a look at CallFire. Their platform specializes in fund raising, collections calls, emergency notices, political campaign advertisements and many other similar situations. There are many companies that do a good job with phone campaigns, but CallFire seems to be the easiest to use. Their website allows you to sign up for free and test the service with free minutes. If you like what you see, it is just a matter of funding your account, creating phone lists, recording a message and blasting away. The entire process of importing numbers, creating your message and sending it out shouldn't take any more than ten minutes and having such a smooth experience makes CallFire worth it.

A picture named M2


There is also a great reporting system that comes with this service. Phone menus can be used to allow recipients to be placed on a do-not-call list and you can track all activity and outcomes of each batch of messages sent out. You can run detailed reports that total the number of calls answered, went to answering machine, got a busy signal, got a bad number error etc. Head over to CallFire.com and watch some of the information videos and learn how their service can customize itself to fit your business needs.

04/27/2009

Ask the Answer Guy - Safety For Online Shoppers.

Category Ask The Answer Guy
 
Brent - The convenience of online shopping can't be beaten, but how can I make sure I am shopping safely?

With the convenience of online shopping comes the convenience of online predators that find ways to capture your personal financial information. There are plenty of ways to protect yourself from these people, but it is also important to know what they are doing to put you at risk.

Three of the most common ways that attackers can take advantage of you are vulnerable computers, insecure transactions and unaware users. A vulnerable computer, or one without virus protection, is susceptible to all kinds of viruses and malware that are capable of capturing and reporting your credit card and social security information. In a similar manner, vendors that do not use encryption on their website can actually allow an attacker to intercept your payment information as it is being transmitted. The most difficult threat to detect for the average home user is that of an entirely false website where the attacker is posing as a legitimate transaction medium. These websites are set up to either look like known retailer websites or even as a donation site (very common after large-scale natural disasters and around holidays).

A picture named M2


Here's how you can protect yourself:


1) Use anti-virus and anti-spyware software. Regularly scanning your system will allow you to spot and eliminate threats on your computer that could compromise your information or trick you into giving it out unknowingly. Keeping your virus definitions up-to-date will ensure that your computer will be resistant toward all of the latest devised attacks.

2) Keep your software (your internet browser, primarily) up-to-date. If your operating system supports automatic updates, you should enable it.

3) Only do business with reputable vendors. If there is any question in your mind whether a company is legitimate, chances are they are not. Look out for any email requesting sensitive information, as well. Most reputable organizations will not ask you for this via email.

4) Make sure your information is being encrypted when you send it. SSL, or secure sockets layer, is used to scramble information before it is sent over the internet to prevent it from being legible to any outside parties. If you look at the internet address of the site you are on and see "https://" instead of "http://," know that the added "s" stands for "secure." You will also see a closed padlock icon as well, though the location varies depending on the browser. Look near the address bar or at the bottom of the window.

5) Finally, check your bank statements carefully and report any unauthorized activity immediately.


Having worked in IT support in Los Angeles for as long as I have, I can speak from experience when I say that even these simple steps can save you a ton of trouble.

02/26/2009

Ask the Answer Guy - Boosting Cell Phone / Air Card Signal.

Category Ask The Answer Guy
Brent - How can we increase the signal strength of our cell phones and wireless cards while using them in our office or home?

Great question. What is the point of having a cell phone or air card if it doesn't work where you most often carry them?

Finally, get a full 5 bars at your office when you install a Wi-Ex zBoost cell zone and signal booster. They come with a bit of a price tag, but never before has there been a product that claims to accomplish this task so well and actually delivers when (and where) it really counts. Head to the
Wi-Ex website and read up on the various products they carry. We recommend the zBoost YX510-PCS-CEL; it works with all types of carriers / phones simultaneously except for Nextel for the benefit of your entire office.

A picture named M2

If you, like most, find yourself a little skeptical toward such a bold-claim, read this
great review by cnet about this established solution to a long-time problem.

01/06/2009

Stopping the Widows Vista Indexer.

Category Ask the Answer Guy

Brent - How do I prevent Vista's Indexer from constantly hindering my system performance as it catalogs my hard drive contents?

Windows Vista does a lot of things that make us scratch our heads; the Indexer is one of them. The best fix for this comes in two parts:

Your first step would be to disable the Vista service altogether. From 'Add / Remove Programs,' click 'Add / Remove Windows Components' in the left panel. Deselect 'Indexing services' and click 'Next.'

Next, if you like the idea of fast searching on your computer, there are other options for you. Copernic came out with a product that can perform "sub second" searches for the various types of files on your machine. Visit the
Copernic website and download a copy of "Copernic Desktop Search." Did I mention it's free?

12/13/2008

Ask the Answer Guy - How Can I Get More Freedom to Copy and Play My Music Files On Different Devices?

Category Ask The Answer Guy

 
When you buy music downloads, it's hard to copy your files into other devices because of the Digital Rights Management (DRM) technology that comes embedded in iTunes, Urge, and other downloaded media. It's there to protect copyrighted material, but it often penalizes legitimate buyers who paid for the content. For example, playing purchased music from iTunes on Windows Media Player is not possible without removing the DRM.

It's illegal to crack the encryption code although you can find apps that will do this, but you can legally strip DRM from your files by making new files without the DRM.

Start by creating a new playlist with all the songs you want to rip. Use the Burn Disk function to copy your files to audio-CD format from iTunes or Windows Media Player.

Next, move the original, purchased songs to a different folder in Windows Explorer. Finally, insert your CD and click Import CD to copy the songs back into iTunes or whatever application you want to use. You should now have copies of all your files, free of DRM.

12/05/2008

Ask the Answer Guy - Maximizing a Window

Category Ask The Answer Guy

How can I change the settings of an application, so that it opens in a maximized window, instead of only filling part of the screen? Also, are there any keyboard shortcuts to maximize a window?

In answer to the first part, all you have to do is right click on the icon of the application. You’ll see a pop- up menu, and you should choose Properties from this menu. On the box that opens, you’ll see a drop-down list labeled Run. Choose Maximized from the drop down list, and click OK.

After all this, the application might still not open a maximized window. This trick is just a way of “asking it nicely,” and it may or may not cooperate, depending on the program.

Once you have a window open, you can maximize it from your keyboard by pressing Alt-Spacebar, then pressing X.

11/28/2008

Ask The Answer Guy - Crowded System Tray Problem

Category Ask The Answer Guy
 
A lot of applications I never use are crowding my system tray. How can I stop them from running automatically, and get their icons out of my tray?

Fortunately it's not hard to de-activate these unnecessary applications. And you can still open them in the future, if you ever choose to use them.

The one that gets the most complaints is Windows Messenger. To stop it, click on Settings | Control Panel from the Start menu. Click on Administrative Tools and then double-click Services. Scroll down until you find Messenger, double-click it, and click Stop. From the drop-down menu in the "Startup Type" field, select Disabled.

If Real Player keeps running when you don't need it, right-click the icon. Click on Set Real Message Center preferences... and uncheck all the boxes. When the "Warning!" screen comes up, click "Yes."

To remove the Apple QuickTime icon from your tray, right-click it. Select QuickTime Preferences and click Advanced. Uncheck the box marked Install QuickTime icon in system tray.

For other applications, click Start | Run... Type in msconfig and click OK. Click on the Services tab and uncheck the boxes of the programs you don't want. Click "OK" and the changes will take place the next time you reboot your PC. Warning: Be very careful when doing this. If you disable the wrong program you could create serious security and/or performance issues.

11/20/2008

Ask the Answer Guy - What is the best way to securely wipe a hard drive?

Category Ask The Answer Guy
Brent - What is the best way to ensure that nobody can recover any information from a hard drive that's being thrown away?

This is a question that we're asked all the time. While the average user will simply reformat the drive, the average "techie" has access to the kinds of software that can retrieve the information from the drive. There are a couple software options out there that will do a really good job at writing meaningless information to the entire drive (thus destroying what you had stored on it).

If you are trying to erase an external or non-operating system drive, you can use a piece of software from Acronis called Acronis Drive Cleanser 6.0. For $49.99, it will erase any partition or entire drive you tell it to and make sure the data won't be recovered. The easy-to-follow step-by-step wizard makes Drive Cleanser 6.0 a perfect solution when you are getting rid of an old PC, upgrading a hard drive, returning a leased computer or re-deploying a PC within your company.

The other option, while being free, takes a bit more know-how. It is called Darik's Boot And Nuke. It is a self-contained boot disk that automatically and securely wipes the contents of any hard disk that it can detect. With the power to prevent all known techniques of hard disk forensic analysis, Darik's Boot And Nuke comes in handy when wiping a drive to throw away / sell or to clean up for a new Windows installation, but be careful. Darik's Boot And Nuke will wipe ANY Hard Drive plugged into your system at the time of booting.

11/09/2008

Ask the Answer Guy - How to Sync Your Computer Documents

Category Ask The Answer Guy

How do I sync files between my home and office computer using Windows Briefcase?

To sync a briefcase from one computer to another, you will need a USB flash drive or other portable storage drive. A briefcase cannot be synched with more than one computer.

Start by inserting the storage device into the USB port, then open Windows Explorer, and select the drive. In a blank area, right click in the window, select New • Briefcase, and name the briefcase. Open the briefcase by double-clicking, and click Finish at the popup wizard. Drag the files and folders you want to sync into the briefcase, close Windows Explorer and remove the USB drive.

Insert the drive into the other computer, open the briefcase in Windows Explorer and make the usual adjustments to the files. Save the changes to the USB drive and remove the device.

Return to the original computer, insert the USB drive, open the briefcase in Windows Explorer and update the new changes by right clicking the briefcase and selecting Update All. When all files have updated, click the Update button.

11/02/2008

Ask the Answer Guy - Stop a Patch Crash Before it Happens

Category Ask The Answer Guy

Brent, how do I prevent a "patch crash"?

Every now and then, a company issues updates on its products, usually for browsers or operating systems, such as Windows, Internet Explorer, and Firefox.

These updates are usually designed to “patch up” a problem or hole in the software, and they are often critical for the security of your computer. Unfortunately, sometimes the patches create new, unintended problems.

Here’s how you can avoid or escape the bad effects of a patch.

The first step is to create a restore point before you install the new patch. In Windows, go to the Start menu, select Programs, then System Tools and system restore. Follow the instructions for creating a restore point. If a patch should ever interfere with your system, you’ll be able to restore the system so that it functions as it did before the patch was installed.

As a last resort, you can go to the Add/Remove Software function in your Control Panel and remove the new patch. But this is recommended only as an absolute last resort, as it may cause other problems or leave you vulnerable to new viruses and worms.

10/24/2008

Ask the Answer Guy - Internet Safety in the Home

Category Ask The Answer Guy

Brent, how can I keep my kids safe on the internet?

Here are five tips to help you take an active role in protecting your children from many possible online problems:

1) Keep the computer in a “public” part of the house, like the kitchen or living room. This low- tech measure makes it easier to monitor your child’s activity. They’re less likely to visit illicit sites when they know they don’t have absolute privacy.

2) Use filtering programs, but don’t rely on them. These programs are meant to block your computer from connecting to sites with adult material or other content you don’t want your children to view. Unfortunately, there are ways to get around these programs. Any kind of protection is better than none, but never assume using a filter is enough—it’s not. Safe Eyes 2006 was selected as Editor's Choice by PC Magazine. Read the full review here.

3) Learn more about the internet. This may be hard for some parents, but the more you know about the internet the better you’ll understand the potential risks your child may be taking. Take a class or read a few books if you need to.

4) Educate your kids about the dangers of the internet. Your children need to understand that the people they meet through chat rooms and message boards might not be who they claim to be. A user posing as a child could actually be a grown adult. Your child should let you know immediately if they receive an inappropriate message.

Also, remind your kids not to post or email anything that they wouldn’t want everyone to read. For example, an offensive, rebellious rant that was intended to be read by friends and peers could eventually be seen by a college admissions officer or a potential employer.

5) Be vigilant. If your child minimizes a browser window when you enter the room, that should be a red flag. Be alert if your child gets phone calls from people you don’t know. Talk to the parents of your children’s friends.

The internet isn’t going to go away. By taking a sensible, proactive approach, you can help protect your child from the potential pitfalls, while allowing him or her to fully participate in the excitement of the online world.

10/18/2008

Ask the Answer Guy - MP3s Do Not Sound Right

Category Ask The Answer Guy
Brent, why don't my MP3s sound like the real thing?

Most audio programs, such as iTunes, want to keep their files down to a small size. So they generally rip files at a rate of 128 kbps.

But when you do this to an uncompressed file from a CD, which usually has a native bit rate of around 1400 kbps, you’re obviously going to lose some sound quality.

Happily you can change this, by selecting a higher rip rate. Experiment with 160 kbps, 192 kbps, or even higher. Keep in mind that the higher the bitrate, the less music will fit on your player.

You should also check to make sure that your online store supports high enough audio quality to match your quality expectations.

There’s always going to be a tradeoff between small files and high sound quality. But no matter how good your speakers are, the quality of your audio files is what usually makes the real difference.

08/19/2008

Ask the Answer Guy - It is Taking Longer for My PC to Start Up. Is There a Simple Way to Fix this Problem?

Category Ask The Answer Guy
 
Over time, updates and new software add to the list of programs and services that automatically load when you start your computer.

Some of these items are essential, such as antivirus and firewall services. But chances are your startup includes a host of programs you rarely use. Luckily, it's easy to clean these out and give your computer a fresh start.

Click Start (for Vista) or Start, Run (for older Windows versions). In the box, type "msconfig" and press "Enter". Click on the Startup tab and you'll see all the programs that start when you turn on your computer. Uncheck the ones you don't want.

Repeat this process with the Services tab, and click "OK."

By the way, if you're not sure whether you need a particular program or service, you can search for it here. Process Library describes thousands of programs and services, telling you what each one does and whether or not it's critical.

You can also enter the program name in your favorite search engine and find a description.

06/01/2008

What is the best way to "stay connected" with my laptop?

Category Ask The Answer Guy

Brent - I'm traveling via car across the country this summer.   What is the best way to "stay connected" with my laptop?

For those of you heading for the open road this summer, here are some tips that will help you stay connected. If you can afford it, buy a wireless laptop card from your cell phone provider; Verizon offers the fastest network, but AT&T and Sprint have better nation-wide coverage. Check their coverage maps to see which provider will work best for you. Cards cost $80-130.00 and monthly plans start at $45.00/mo but go up to $60.00/mo for unlimited usage.

Here are some ideas on how connect for free using your laptop's built-in WiFi capability. Your hotel or motel is a great place to start since many offer complimentary Wi-Fi in their guest rooms and common areas. Keep in mind, most motels still don't lock their Wi-Fi signals which means you can park near the registration office and pick up their public Wi-Fi connection. Alternatively, many public libraries - even in the smallest towns - offer free Wi-Fi access and signals are often accessible from the parking lot.

If you don't mind paying an access charge, Boingo offers internet access at almost 6,000 Wi-Fi hot spots across the US including every Barnes & Noble, every Coffee Bean & Teal Leaf café and hundreds of other small shops and cafes for 7.95 per day of use. Boingo also offers unlimited monthly plans for 24.95. If you are a Starbucks fan, sign-up with T-mobile for hourly, daily, or monthly plans that are similar, but a little more money than Boingo. View the plans here.

Happy trails!
Brent


11/30/2007

Ask the Answer Guy - I Have Heard About People Losing Their Internet Domain. What Can I Do to Safeguard Our Domain?

Category Ask The Answer Guy
 
The first and best way to protect your domain is to use a reputable registrar. It's foolish to put your brand and all your hard work at risk just to save a few dollars a year with a cheap but dubious company.

There are over 500 registrars out there, and you can learn more about them or choose one by going to NamePros, DNForum, or RegSelect.

More importantly, though, be sure that you are the owner of your domain. Many unscrupulous registrars will try and list themselves as the owner. Be certain that the international WhoIs database record lists your own name, address, and phone number. Click here to check the ownership status of your domain.

Beyond these basic precautions, you should also be aware of unauthorized domain transfers. All domain names are regulated by a non-profit organization, the Internet Corporation for Assigned Names and Numbers (ICANN). Under their rules, anyone can request to transfer your domain. If you don't deny the request within five days, this request can automatically go through.

Fortunately, you can ask your registrar to block all attempts to transfer your domain without your permission. Be sure to choose a registrar that offers this service, such as Register.com or NetworkSolutions.com.